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Zoom Video and Audio Not Working? Here’s How to Troubleshoot
To make sure you have the most current version, check for updates. Before a meeting Always run an audio test before joining or starting a Zoom meeting. Look for your computer's audio controls and turn up the volume. If your speakers appear to be on and the volume is up, but you still cannot hear the audio, check Zoom's audio settings and select a new speaker.
Click the upward arrow to the right of the Mute button at the bottom of the Zoom window. For wired mics, try plugging it into a different USB port. For Bluetooth devices, make sure you have a fully charged battery.
Zoom usually requests access to your mic before you join a meeting, but in case you missed it, you can select Join Audio at the bottom of the Zoom window. If the microphone icon has a line through it in your Zoom window, select the Sound icon to unmute yourself.
During a meeting, select the up arrow next to the Microphone icon and make sure the desired mic is active. If you think the meeting host has inadvertently muted you, send them a message in chat and ask to be unmuted. Ensure you correctly set up your mic in Windows and select the audio input you prefer on Mac. The reason why rebooting resolves computer problems is that it closes any processes that might be interfering with hardware or software.
Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth.
Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly. This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control.
The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control.
You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails.
These can take up to 30 minutes to arrive and may take longer. A lot of the common audio issues with Zoom calls are the result of your background music being picked up by the same microphone that you are speaking into.
You can adjust your Zoom settings to prevent this from happening. Other factors can also play a part, and there are several things, outlined below, that you can try to improve the quality of your audio. If you aren't already a Bookwhen subscriber you can learn more about our online event booking system including Zoom integration here , or sign up for a free trial here. You need to ensure that, as much as possible, the music that is shared with your attendees comes through your device rather than the microphone that you are speaking through.
Step 1. Join the call it's probably best to do this before your attendees arrive if possible. Always check your operating system permissions to make sure Zoom has access to your camera. Those are the different ways to troubleshoot your audio and video in Zoom.
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